Privacy Policy

Effective Date: April 8, 2026

This Privacy Policy describes how Trevi Pools and Spas ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or interact with our website at https://kelownapoolcontractor.com ("Website"). We are committed to safeguarding your privacy and ensuring compliance with applicable privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia, Canada.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Any other information you voluntarily provide via contact forms or communications
• Usage Data:
  • IP address
  • Browser type and version
  • Pages visited on our Website
  • Date and time of visits
  • Referring website addresses
  • Other diagnostic data
• Cookies and Tracking Technologies:
  • We use cookies and similar tracking technologies to enhance your experience, analyze Website traffic, and understand user preferences. For more information, please refer to our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Website and services
• To respond to your inquiries, requests, or feedback
• To communicate with you regarding updates, promotions, or important notices
• To analyze Website usage and improve our services
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as website hosting, analytics, and marketing. These providers have access to personal information only as necessary to perform their services and are obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the promises made in this Privacy Policy.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
• Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

To exercise these rights, please contact us at [email protected]. We may require verification of your identity before responding to your request.

6. Cookie Policy

Our Website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand user behavior. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of our Website.

By using our Website, you consent to our use of cookies as described in this policy.

7. Third-Party Services

We may use third-party services, such as analytics providers (e.g., Google Analytics), to help us understand how our Website is used and to improve our services. These third parties may collect information sent by your browser as part of a web page request, including cookies and your IP address. We encourage you to review the privacy policies of these third parties for more information on their data practices.

Our Website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of such third-party websites.

8. Children's Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us immediately at [email protected], and we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated policy on this page with a revised effective date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Business Name: Trevi Pools and Spas
• Address: 151 Adams Rd #3, Kelowna, BC V1X 7S4, Canada
• Email: [email protected]

We are committed to addressing your privacy concerns in a timely and effective manner.